Logging Problems with The City Council

Below is a handy guide on how to log different faults relating to City Council Services,

Most Important to note is that for a all faults logged Keep your reference number!

Loadshedding Schedules   Get the cell phone app!

EskomSePush app on cell phone from the App Store for iPhone or the Play Store for Android phones.

JOBURG WATER 

Faults include:

  • Burst pipes
  • Sewer Leak/Blockage
  • Meter Leak
  • Fire Hydrant Leak
  • Bees in meter box

Email: customerservice@jwater.co.za

SMS: 0826532143.

Phone call centre: 011 375 5555, choose option 3

CITY POWER

You can download the MyCityPower app on your cell-phone from the App Store for iPhone or the Play Store for Android phones.

Faults Include:

  • No power
  • Intermittent power
  • Illegal connection
  • Dangerous situation
  • Street light not working
  • Faulty meter

Website: www.citypower.co.za click “Fault Logging”   OR working on a mobile phone http://citypower.mobi.

Phone call centre: 011 375 5555, and choose option 2

JOBURG ROADS AGENCY  

They have a cell phone app for reporting, currently only available on the Play Store for Android phones.

Faults include:

  • Potholes
  • Manhole cover missing
  • Blocked kerb inlet
  • Road collapse
  • Street sign damaged or missing
  • Traffic signals / robots faulty

Email: hotline@jra.org.za

Phone call centre: 011 375 5555

CITY PARKS

Faults include:

  • Cutting of parks
  • Cutting of trees

Call the call centre: 011 375 5555

REVENUE/ACCOUNT QUERY

Problems include:

  • Incorrect Account
  • Incorrect Billing
  • No Account Received

Call the call centre: 011 375 5555

Email: statements@joburg.org.za

LAW ENFORCEMENT TRAFFIC VIOLATIONS

Problems include:

  • Noise
  • Dumping
  • Motor vehicle accident
  • Vagrants

Call the EMS/JMPD call centre: 011 375 5911

PIKITUP

Problems include:

  • New/additional bin request
  • Bin stolen (need case number)

Call the call centre: 011 375 5555

Be sure to state the exact type of problem so to ensure that it is logged correctly.

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